as with all the " i went to this hospital and the results were excellent"
you don't have the background nor knowledge to evaluate the entire hospital with just one event.
that's why CMSS looks at a huge amount of data and audits the hospital results, and pays incentives on increasingly improved results, not star level, but improvement levels of results. The incentives can be in the millions of dollars, and may determine if a hospital has to borrow money to fund operations or not. Way more involved than what you just experienced. You as a patient can really only influence patient satisfaction, and not any internal processes which may be consistently deficient.
NOT IN A FL HOSPITAL -> A friend's (nurse with 20 letters to her tests passed and did regulatory reporting for a hospital) father came home with a catheter left in by mistake, went back to the hospital the next day to see about getting it taken out. The doctor told him to step into the closet and lower his pants, he came in and removed the catheter. Did it this way to avoid reporting a revisit to the hospital to CMS. daughter found out after the fact and was not there.
And as for all events, everything works until it doesn't, and you hope that your doesn't work event doesn't mean something permanent.
just hope your everything works luck doesn't run out.
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