I didn't scroll through all the responses so this might be a repeat of someone else. I've had that happen too. What we do is close the computer, unplug it then take the battery out briefly and put it back in. There might be a screen that will say "computer shut down improperly" but that's o.k. I was also told to simutantiously hold down the CTRL button with #4. I haven't tried that one----yet. These things pop up to steal your information so do NOT call or click on anything else "they" provide. Years ago---I did dial up the #800 and talked with a foreign guy. Somehow I had the for-sight to tell him I'd call him back (I didn't) and I hung up. A bit later I was told what these are. I just had a pop-up a week or so ago when I'd clicked on, what I thought was, an article of----I can't recall it now---what may have been a current event. These guys are getting savvy with their phishing!! So, watch out with clicking links!!!
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