Quote:
Originally Posted by retiredguy123
So, if the OP called to schedule the job, how did the guy know to leave 15 minutes before the scheduling call was made? It is just not clear as to where and when "the guy left". If the company raised the price by $200 when I called to schedule, I probably would have cancelled the project, regardless of when the guy left the office. Obviously, the OP is not a satisfied customer. But, if the quote was changed before the work was performed, he could have just cancelled the project. Who cares when the guy left the office?
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Perhaps:
- Customer asked for an estimate
- Representative came to customer's home
- $700 estimate provided
- Representative left
- 15 minutes passed
- Customer called to schedule installation based on $700 estimate
- Supervisor states that estimate was wrong and correct quote is $900
If so, then the work has not been done and the customer likely will not be using Lenhart. The 15 minutes is significant because that seems like an awfully short period of time for the estimate to have changed.
Kudos to the company for updating the estimate before performing the work and charging the customer more than he expected to pay.
On the positive side, now the customer will get additional estimates. It's possible he will find that $900 is not out of line.