Quote:
Originally Posted by Bill14564
Perhaps:
- Customer asked for an estimate
- Representative came to customer's home
- $700 estimate provided
- Representative left
- 15 minutes passed
- Customer called to schedule installation based on $700 estimate
- Supervisor states that estimate was wrong and correct quote is $900
If so, then the work has not been done and the customer likely will not be using Lenhart. The 15 minutes is significant because that seems like an awfully short period of time for the estimate to have changed.
Kudos to the company for updating the estimate before performing the work and charging the customer more than he expected to pay.
On the positive side, now the customer will get additional estimates. It's possible he will find that $900 is not out of line.
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You could be correct. If so, the OP is being unreasonable. A quote is just a quote until it is accepted, and 15 minutes is not an unreasonable amount of time to revise the quote. I assumed that the work had been completed and the OP was being asked to pay an additional $200 above the quoted price.