[J1ceasar]

remember sears - everything returnable ?

Originally Posted by ThirdOfFive

I'm a little suspicious. If true it could be a double-edged sword: good publicity, but possibly a whole lot of folks wanting to do the same thing. Costco does have a pretty liberal return policy though.

A couple of years back I returned a 65" Sonia Bravia TV about four months after I bought it at Costco, because it had no provision for toggling between headphone and speakers. In order to do that I had to move it out away from the wall and unplug the headphones from there, then move it back. Far too much effort. Anyway I called them and spoke to the floor guy, and he said that they couldn't do it as it was over a month past the return "no questions asked" date. I spoke to the manager, urged him to check our purchase record at Costco and then decide. He did, and called back in a few hours, saying they'd be happy to do it for a full refund. I told him I didn't want a refund; that I wanted to apply the purchase price toward another ($500 more than the Bravia) TV, which is what happened.

Very happy with Costco overall.