Talk of The Villages Florida - View Single Post - Returning a two and a half year old couch to Costco
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Old 02-02-2024, 10:42 AM
retiredguy123 retiredguy123 is online now
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Quote:
Originally Posted by ThirdOfFive View Post
I'm a little suspicious. If true it could be a double-edged sword: good publicity, but possibly a whole lot of folks wanting to do the same thing. Costco does have a pretty liberal return policy though.

A couple of years back I returned a 65" Sonia Bravia TV about four months after I bought it at Costco, because it had no provision for toggling between headphone and speakers. In order to do that I had to move it out away from the wall and unplug the headphones from there, then move it back. Far too much effort. Anyway I called them and spoke to the floor guy, and he said that they couldn't do it as it was over a month past the return "no questions asked" date. I spoke to the manager, urged him to check our purchase record at Costco and then decide. He did, and called back in a few hours, saying they'd be happy to do it for a full refund. I told him I didn't want a refund; that I wanted to apply the purchase price toward another ($500 more than the Bravia) TV, which is what happened.

Very happy with Costco overall.
Note that TVs and other electronics can only be returned within 90 days of purchase. Almost everything else has no time limit for returns at Costco.