Don't take this the wrong way, but service providers can't read your mind any more than the electric company, postal service, etc.
I realize that 12 years of living and using services may make it hard to recall all of the service providers that we use, but Dean's was a regular.
Anyway, it's why we keep records and files.
i just go right through the entire file drawer, (or in these days), right down our spreadsheet to notify everyone 2 weeks in advance of closing, as a part of my responsibility.
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