I've complained in the past to John Rohan, and he admitted that they contract out to some companies who it turns out don't do a good job, but it sounded like they have to wait until the end of the contract with the bad company before they can ditch them and get somebody different. This was years ago, but it may still be the situation. I would guess the person who inquired got a canned response like "thank you for bringing this to our attention, we will look into it". And the wheels will turn slowly, and maybe by this summer the greens will recover.
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