I have been enrolled in TVHS for over ten years. I never waited more than 5 minutes in a waiting room for my PCP or lab appointment. Today I escorted my spousal unit for labs at Qwest. We had a pre-booked online appointment. Still had to sit in a waiting room for an hour. To add to our not so satisfying experience there was a guy talking to his grand daughter on a cell phone the entire time which inhibited us from hearing the lab tech announcing the next person. He wasn't the only low life in that waiting room. Also there was literally a video notice on the wall if anyone is rude or obnoxious to other patients they will be asked to leave. I'll stick with TVHS where the facility looks like an upscale hotel and runs like a fine tuned watch.
Question - what do you folks with Medicare and a supplement do for labs ? Was our Qwest experience today abnormal ?
Last edited by rustyp; 03-06-2024 at 06:28 AM.
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