I'm hoping to find anyone who reads this and has had issues with Aetna. I have an Aetna Medicare PPO plan in Central Florida. I made a purchase of an exercise machine mid-January 2024. The plan says I have up to $800 reimbursement for such equipment. I have been trying for SIX WEEKS to get the process done to get a check. SIX WEEKS and close to 30 message back and forth with Aetna online staffers. If I had to make a choice today I WOULD NOT EVER USE AETNA again. Nothing but every conceivable excuse and delay. Still at step ZERO, with no live person being accountable at Aetna.
DO NOT USE AETNA.
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