Quote:
Originally Posted by Bill14564
Interesting.
If sitting in Dallas while asking about an icy parking lot in NH makes one a jackass then what can you say about someone sitting in Florida while telling someone that it snows in NH and to just suck it up? But at least the answer was in writing in case it needs to be referenced in the future.
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Customer service is a tightrope walk, if both parties could see it from the other guys perspective the disagreements would be fewer and further between. That said the customer is right, if he's made to feel he is not right eventually he will find a provider that thinks he is.