[Caymus]

Originally Posted by blueash

Let's now evaluate the argument made here by GE, claiming expertise on that issue, that it is a few complainers who got the hospital its low rating. He even has stories to tell to prove his anecdotal point..

The patient experience portion of the CMS rating is based on a random sample of every single person who is admitted to the ER/inpatient facility, if they survive of course.

It is not based on who complains. Now if people don't return the survey, and there may be some bias that unhappy people are more likely to return the survey that may skew it some. But that factor applies to every single hospital not just ours.


And how does The Villages hospital do on patient satisfaction? Yep, ONE STAR.

They had 2586 returned surveys. A 37% return rate.

Did the nurses always communicate well TVH 65% National Ave 79%
Did doctors always communicate well TVH 64% National Ave 79%
Did patients always get help soon TVH 46% National Ave 66%
Did staff explain meds before giving TVH 49% National Ave 62%
Was area around room quiet at night TVH 47% National Ave 62%
Patients given info about home recovery TVH 78% National Ave 86%
Patients strongly agree they understand care when left hosp TVH 36% Nat 52%
Pat who gave hosp 9or10 on scale TVH 44% National 71%
Patients who recommend hosp to friends TVH 41% National 69%

Now this data is better data than who posts on TOTV and on every single measurement TVH scores lower than the national average. And on the very important, to me, would you recommend this hospital only 41% said yes.

Would you choose a restaurant with a 41% satisfaction, or a hotel, or doctor?

EDIT: As to the argument that you need to wait for better data now that UF is running the hospital. UF took over in Jan 2020. The patient satisfaction data is measured from April 2021 to Mar 2022.

EDIT: In the Daily Sun on Dec 9 2021 Heather Long COO of UF Health Central Florida said:

Note she is not claiming that all those old people make it impossible for our rating to improve.

At least it is working for her. She is now CEO.