Exception?
Maybe we are the exception, but we have had some issues resolved even after living here for several years. The first one was that my kitchen sink kept stopping up. Since our home had long past the year warranty, I called the Warranty Dept. to find out who had done the original plumbing. It was Scott Plumbing and I called them. When the plumber cleaned it out, he said that it was because I had put egg shells through the disposal. I don't, I put them in a bag in the freezer until trash day, which is what I do with whatever might smell up the trash can in the house. He was showing me the debris and what he originally thought were egg shells, but in doing so he discovered that it was actually dry wall. He concluded that the builders had cleaned up in the sink and that was the problem and wrote it off to warranty work. Another time I called the Warranty Dept. to find out who to contact because my shutters had faded out on some of the windows and they told me how to contact Alcoa. Alcoa does not warranty paint, but did advise me on the proper way to paint them. In going through my "Wish Book" to find out which shutters we had (we got to pick out everything for our houses back then) before I contacted Alcoa, I discovered that my lamp post was specified as black and the contractors had installed a white one. When I called the Warranty Dept. back about it, they checked and their records indicated that the post should have indeed been black and sent Price Electric to correct the error the next day. I now have a black post.
As for the way the sprinkler people do things, I was told when we moved in to contact them right away because there was only the 30-day warranty so they would send someone out. I did, but it never happened. They didn't even bother to return my phone calls. My neighbor ended up giving me a spare "key" to adjust the heads and the cover still won't stay on the meter when you open it. Superior Services finally got it programmed like it should be for me and checked/set the heads as part of the yard service I get from them.
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