Quote:
Originally Posted by tvmurray
I purchased a travel insurance policy through USAA for a trip we planned to visit our son who was stationed in the UK. We paid extra for "Interruption for any reason". About two weeks before we prepared to leave his orders got changed (We are used to this, having several family members in the military). That is why I purchased the rider "...for any reason".
The insurance company (Travel Insured International/Crum & Foster) ran us around for weeks asking for more information. Then came back and denied the claim because my son did not have approved leave when we bought the policy 9 months earlier because the military does not allow for putting in for leave until 45 days prior. His leave was originally approved then cancelled.
USAA has run me around for months and I have yet to speak to anyone other than the call center reps or transferred to the insurance reps who brush me off. I cannot find anyone at USAA will to hear or help me. They are really dropping the ball for helping military families.
Any ideas would be greatly appreciated as this is a big loss on our part.
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Probably since you have a written contract , you might let USAA know you intend to file a complaint in small claims court .