I find this sad. I've been a USAA member for over 50 years, and I've always found them to be helpful, reasonable, and courteous. In the last ten years, though, they have been outsourcing some of their services. Our "USAA" RV insurance was really underwritten by Progressive. Our USAA mutual funds are now managed by Victory Capital. When they outsource, it seems they also brush their hands off about any responsibility. Before taking actions with the state insurance commission or your Congressman, I'd suggest escalating within USAA until you get hold of someone who can make things happen properly. Those people do exist. And that's the way to make USAA aware of how poorly their outsources are working out.
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