USAA is not going to help. The contract is between you and Travel Insured International. Another example of USAA outsourcing their products. I’m a USAA member and I’ve heard complaints about Travel Insured from other USAA members so I would not use them. Unfortunately that does not help you out. Continue to push the issue with TIA but I wouldn’t waste my time with USAA which by the way has gone downhill with all its products in the last ten years. Grown too big in my view but that’s another story.
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