[villagetinker]

Originally Posted by bopat

I have a hue bridge and some hue lights. Here are some troubleshooting steps to try on the bridge:
- make sure the bridge is connected to your router with an ethernet cable, and the lights are on where it's plugged into the router
- make sure it's plugged into an internal port on your router. Some routers have external/WAN ports and internal/LAN ports, they're usually different colors. Try unplugging it from one color port and into the other color port
- if you have access to the router, log into it (the router) and see if it's recognizing a device on that port. My router has a "list ports" and "list devices" function

I am not familiar with this equipment, however I would try searching "hue bridge problems" or similar on the internet and also on youtube with any luck you will find a solution.