Quote:
Originally Posted by OrangeBlossomBaby
As stated above - the problem was just the power strip that the router was connected to. There's nothing wrong with their computer, or their ethernet wire.
There's also nothing wrong with their operating system, or their software, or anything else anymore, since they got a different power strip and plugged everything in and it's all working again.
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The information I received from all is very helpful! I now have a list of people and companies for future reference, and the specific post that got me in the direction of the router led me to the problem—which one would think would be so apparent, but in this case was not!
SO, I am grateful for everyone’s input and will record the information for future use if needed. Thank you!