Honda of Ocala - bait and cram
Received my invitation in the mail to save on service. 15% off for Saturday service.
Got a verbal phone quote from 'service writer' and made an appointment, and mentioned my coupon.
When I got there, the reception "ticket writer" said sign here. I told her that is twice as much as guy on the phone told me, but I also noticed it was for "diagnostics" no mention of the single issue I went in for.
Oh, and by the way I told the original guy I had a 15% off coupon.
Received a smirk* - not worth the postcard it is written on.
Q. So will the diagnostics include fixing the problem?
ans: "No!"
Q. So how much more to fix the problem?
ans: "We can't tell you that until after the diagnostics."
So you want a blank check?
I walked in a huff. First and last trip there. Two gallons of gas, and three hours round-trip.
One strike and you are out ! Maybe my last Honda.
* smirk Non-verbal language translation:
"You are stupid, stupid, stupid."
from the movie Rain Man - Oscar for Dustin Hoffman, another award for Tom Cruise.
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