[villagetinker]

Originally Posted by deborahcme

Our water treatment service advises that house water meter is inoperable and that a call to utility service would get it fixed. Not the case. Our original request for service was cancelled. Not sure why. Been told that we can ask for emergency shut off ahead of scheduled service to our water treatment system but have to wait till April to ask for emergency service to meter? We cant get our water treatment system serviced till water is shut off at main and tech cannot shut off water to main until utility fixes it. Feel like we are running in circles here. Been told that Jacobs is the contractor responsible? Any ideas?

This sounds like the water treatment service company is trying to pull a fast one on you. If you can use another company, please call them. If they are the only supplier for this equipment call a local plumber (possible with a handyman) to look at your system and confirm you have a working shutoff valve. Then with this information have a discussion with the local water treatment company with a hint of filing a complaint with the main company office. I really do not like the sound of this whole situation, and I am concerned the water treatment company is trying to take advantage of you.