Is this an April Fools Joke?
Just kidding. We have found that the Waiting Area/Emergency Room can be a frustrating third world experience and if that's as far as you get you probably have seriously negative reviews. My wife actually spent the night on a bed in the hallway before major surgery.
Now once you get upstairs things are very different. The surgery went very well and the quality of care and service once you are in your room is good.
So hopefully things are getting better all around.
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