From the responses, I think I need to clarify my credit card comment.
From my first day on Xfinity I was receiving a $10 credit for autopay. They charged my credit card every month. Then, near the end of last year, they modified that to a $5 charge for autopay due to my payment method. If I changed payment methods to automatic withdrawal then I could keep the $10 but if I continued with credit card payment they would reduce the discount to only $5.
Reduce a discount or increase the price, either way I am paying more - Xfinity did both.
A $5 reduction in a discount is not much. Even with an additional $5 increase in price ($10 total) it is not much. However, making any change drew my attention to this service and caused me to look into what else was available. Had they left things alone they would still have a customer. They chose to make changes, I chose to make different changes.
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Why do people insist on making claims without looking them up first, do they really think no one will check? Proof by emphatic assertion rarely works.
Confirmation bias is real; I can find any number of articles that say so.
Victor, NY
Randallstown, MD
Yakima, WA
Stevensville, MD
Village of Hillsborough
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