Lost here amid all the thinly-veiled jerking of knees is the fact that this law accomplishes one very important thing.
Quality control.
Before this law the restaurant had no control, once their food was picked up by an independent driver, whether or not the cost of that food was going to have an arbitrary "delivery price" that was different (more) than what the restaurant charged, or the state of that food once delivered. I know of no other delivery system that does NOT contain mechanisms to assure those two things. Get a busted package from Amazon? You don't call the driver (or the post office if they were the deliverer) you contact AMAZON. You're also not going to have to pay more for your food than the restaurant charges, simply because the deliverer has it for a different price. Before this, the customer simply had no recourse regarding quality of food once delivered, poor delivery practices or having to pay more than the restaurant would charge.
This, from ABC Action News, Tampa Bay:
"I'm hoping being able to directly contact the customer is going to boost our sales a lot...If it was me and I was ordering from a restaurant and my order didn't come as I wanted it or didn't come on time, I would want to hear from the manager or owner that they're trying to make it right, and that would entice me to give them another chance," Camper said."
This law in effect makes the deliverer more answerable to the restaurant. I cannot see anything negative in that.
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