As the OP, I see I need to be more specific. The warranty issue is not stains, but a result of the manufacturing/cooling issue that occurred around 2014 causing a significant loss of the aggregate allowing in some spots, the fiberglass to show thru.
The kind of information I am looking for is, did you use The Villages Warranty Dept or go directly to CertainTeed? What all did they require? Were they easy to deal with? How long did the process take? Was the "settlement" a roof replacement or "other"?
I'm hoping to make this a one and done as opposed to an ongoing process.
Thank you
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