Quote:
Originally Posted by petsetc
As the OP, I see I need to be more specific. The warranty issue is not stains, but a result of the manufacturing/cooling issue that occurred around 2014 causing a significant loss of the aggregate allowing in some spots, the fiberglass to show thru.
The kind of information I am looking for is, did you use The Villages Warranty Dept or go directly to CertainTeed? What all did they require? Were they easy to deal with? How long did the process take? Was the "settlement" a roof replacement or "other"?
I'm hoping to make this a one and done as opposed to an ongoing process.
Thank you
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For my small claim on stains, I went to Villages Warranty first, so they had a record of it, they referred me over to CertainTeed. CertainTeed was very cooperative, sent out an inspector of their own, we agreedd on what needed to be done, and they did the job timely and expertly.