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Originally Posted by thevillager1988
Coming to the TOTV brain trust once again. Bought a new range. Wanted a double oven and had a Samsung electric range w/ double oven in 2 prior residences. Here in TV, we don't have electric hook up for our range, and the cost of installing electric is pretty high these days. So we bought the Samsung gas equivalent.
When using the range on convection setting (which is the only option for one of the double ovens), whatever is being emitted in the way of fumes or smell or whatever you want to call it makes is difficult for me to breath. Obviously making the oven unusable. When using the other oven in normal mode, we run all the fans in the house and open the front and back door to create a cross breeze. Even this procedure doesn't resolve the issue with using the convection setting.
We started trying to return the oven inside of 30 days of purchase, when we realized this wasn't just initial use burn-off. Home Depot wouldn't authorize the return. Samsung won't either.
At this point, we know it's going to be junked and replaced.
What I am looking for is any experience you have with reporting a product safety issue. I have a case open with U.S. Consumer Products Safety Commission; they don't seem to be interested, but I am staying focused with them.
Any other ideas?
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Don’t buy any Samsung kitchen appliances! My daughter found out the hard way when she bought a fridge with bottom freezer and ice maker in the door. It was a disaster and Lowes wouldn’t stand behind the product and they had to deal with Samsung which offered no help for their faulty fridge not even some kind of compensation or credit towards another purchase. Samsung should stick to making TVs.