Quote:
Originally Posted by RedWingNut
Things have been complacent too long around here, new faces, new ideas are needed.
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I'm not sure the "faces" matter, but I offered a number of "new ideas" I think would change things for the better and I'm sure others also have some ideas.
One idea I tried to push, was the idea of using CSI (Customer Satisfaction Index) as a standard and incentive.
If you bring you car in for service, you get a survey the next day. If you stay at a hotel, you get asked for a review. If you use Customer Support for anything, you get a survey. Every other company in the world, seems intent on knowing what their "customers" think, why shouldn't TV operate the same way?
& why shouldn't those who do an exceptional job, be rewarded or incentivized?