Quote:
Originally Posted by Stu from NYC
When we travel outside the country for no extra charge we get text and email for no extra charge.
In addition we are happy with the service we get from tmobile.
Before changing to tmobile we had verizon for 20 or so years and found their office on 441 slightly worse than useless
|
Just under USELESS it RIGHT ! ! Like so many, we were customers for years even though the price kept increasing and the service got worse. Took the "free" cell service when our TV-Internet provider (Comcast/Xfinity) first advertised anyone with a Samsung phone (at the beginning they did not take those with Apple phones) could get free cell service (unlimited calls and texts) and could buy additional data for $5 increments. Great deal, we seldom purchased the additional $5 data, but was useful to be able to switch back and forth as needed. Gradually they began to raise the data and base price (base went to $11, then to $20). As with all the providers, it's a constant game you must play if you with to get the best "deal". It's too bad, but a fact, that the more loyal the customer the more they penalize.... ALL emphasis seems to be attracting new customers (same with insurance), and little, if any, interest in incentivizing retention of customers. It's the sign of the times !