Talk of The Villages Florida - View Single Post - Executive Courses going forward
View Single Post
 
Old 05-22-2024, 09:19 AM
edtherock edtherock is offline
Member
Join Date: Apr 2022
Posts: 37
Thanks: 6
Thanked 25 Times in 13 Posts
Default Cust Satis- simple method

Thanks Brian Great info.
Can I suggest like the airports do at the bathrooms for customer surveys.
At each starter shack-during normal hours- an lcd panel be placed outside for each exec course. After a round is played the players enter their village id number and rate the course condition 1-5. That’s it. You get immediate feedback. You Can correlate it to maintenance dates, weather, whatever you like. Keep it as automated as possible. Real live feedback. If people really care they will have no problem entering their id and long 1-5. Or smiley or sad faces. Whatever you prefer. 15 seconds and done.