Quote:
Originally Posted by edtherock
Thanks Brian Great info.
Can I suggest like the airports do at the bathrooms for customer surveys.
At each starter shack-during normal hours- an lcd panel be placed outside for each exec course. After a round is played the players enter their village id number and rate the course condition 1-5. That’s it. You get immediate feedback. You Can correlate it to maintenance dates, weather, whatever you like. Keep it as automated as possible. Real live feedback. If people really care they will have no problem entering their id and long 1-5. Or smiley or sad faces. Whatever you prefer. 15 seconds and done.
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Personally, I think that would just clutter up the areas at the Starter Shacks, which are already cluttered enough. Also, there's no "voter's booth". I think people are more comfortable criticizing, in the comfort of their own homes.
My suggestion, was to have 4 "fixed" questions, with 1-5 rating and a "rolling question", that could be anything they wanted.
I would simply ask: 1) How were the greens. 2) How were the fairways. 3) How were the Tee Boxes. 4) What was your overall satisfaction level.
Quote:
Originally Posted by golfing eagles
And like almost all surveys of that nature, the overall average result will be a 3.
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10 years ago, I'd agree with you. These days, not so much. People are more used giving "reviews" and with the analysis tools available these days, companies get a lot of valuable data from reviews and ratings.