Don't let the receptionist stuffing her face with fried chicken at the front desk end the matter. She should only eat in the break room. Her bosses need to know of her conduct and how she is dealing with potential clients. It seems to me that a firm having an estate practice would have skill in dealing with pensions. I have run into poor receptionists at MDs, and dentists, too, and could tell some stories but won't. .
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"No one is more hated than he who speaks the truth." Plato
“To argue with a person who has renounced the use of reason is like administering medicine to the dead.” Thomas Paine
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