I had a similar experience. I have used them for years when visiting my parents and always raved about the service. I recommended them to my brother and nephew to go back to Orlando airport last month and it was an hour and a half to get to the express pick up/drop off in Sumter Landing. Then another almost two hours to get to airport and my brother said they packed luggage and people into the van like sardines and a lot of people were upset. I sent a detailed response email to Groome to let them know what happened. Unfortunately, I never heard back from them (it's been a few weeks) and therefore I will not be recommending or using them again. Also we live north of 466.
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