Quote:
Originally Posted by GpaVader
I have been using Groome for my airport service since arriving 3 years ago. They have been reliable, easy to schedule and always kept me up to date on my trips, along with providing good service with great staff.
On my trip home with them on Monday, 6/3, we were informed that door to door service will no longer be available South of 466. Anyone living South of 466 will either need to take the Express service or for an additional $15, they will pick you up and bring you to the express service drop off nearest you.
Not happy with this and will likely be seeking another provider. Just a heads up.
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I just switched from Groome to Village Airport Van, because the last time I had a flight delay, I couldn't get anyone on the phone at Groome to confirm I could get on their last van of the evening. VAV runs 24/7 and they have excellent communication. I'll admit, their vans are not as comfortable as Groome, but they do have door to door service. They are also planning to split their base of operations so they can cover the North/South areas separately, thus shorter times picking everyone up. Not sure when that's going to happen.