Quote:
Originally Posted by GpaVader
I have been using Groome for my airport service since arriving 3 years ago. They have been reliable, easy to schedule and always kept me up to date on my trips, along with providing good service with great staff.
On my trip home with them on Monday, 6/3, we were informed that door to door service will no longer be available South of 466. Anyone living South of 466 will either need to take the Express service or for an additional $15, they will pick you up and bring you to the express service drop off nearest you.
Not happy with this and will likely be seeking another provider. Just a heads up.
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I believe your driver gave you misinformation or you misunderstood. Groome has made a logistical change in their pickups/dropoffs for residents living NORTH of 466. Due to the numerous complaints of excessive time spent during pickups/dropoffs from residents NORTH of 466 and the continued southern expansion, Groome has ceased its Door-to-Door operations and now strictly offers Express Shuttle service to those residents NORTH of 466 in hopes of reducing travel time. Customers living NORTH of 466 can schedule a Groome van to pick up at their home, whom will then be taken to a local Express Shuttle depot (Spanish Springs or Lake Sumter Landing) and vise versa (Groome van from a Depot back to the customers home).
For those customers living south of 466, the Door-to-Door option as well as the Express Shuttle services are available. Hope this clarifies any confusion.