Quote:
Originally Posted by KsJayhawkers
I believe your driver gave you misinformation or you misunderstood. Groome has made a logistical change in their pickups/dropoffs for residents living NORTH of 466. Due to the numerous complaints of excessive time spent during pickups/dropoffs from residents NORTH of 466 and the continued southern expansion, Groome has ceased its Door-to-Door operations and now strictly offers Express Shuttle service to those residents NORTH of 466 in hopes of reducing travel time. Customers living NORTH of 466 can schedule a Groome van to pick up at their home, whom will then be taken to a local Express Shuttle depot (Spanish Springs or Lake Sumter Landing) and vise versa (Groome van from a Depot back to the customers home).
For those customers living south of 466, the Door-to-Door option as well as the Express Shuttle services are available. Hope this clarifies any confusion.
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Based on my understanding, your explanation of the new policy is accurate except for one thing. We were told that customers living north of 466 would only be dropped off or picked up at the LSL terminal. If you use the online system, it won’t give you the option to book a home pickup/dropoff from the SS terminal, only LSL. For us, it really doesn’t matter as our home is almost exactly between the two terminals, but it doesn’t make sense if your home is in the historic section? Since their website has struggled to incorporate the Villages services into their online system, which serves markets throughout the country, perhaps that’s just a glitch that needs to be worked out?