Quote:
Originally Posted by KatieBon
Good to know! But if I can't count on their office to answer the phone in the middle of the night when I'm dealing with flight delays, etc., they still don't get my business.
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Groome has 24/7 dispatching and a new call system routing your call based on your needs. They transport between 4,000-9,000 passengers to/from MCO every month. If you can imagine the influx of incoming phone calls to a dispatch center when passengers get delayed on a flight, you may be in a queue for a bit. For any reservation, you can ALWAYS go to your designated pick up spot before or after your initial reservation time and see if there are spaces available on that bus. If you miss your original time slot, the driver logs you as a NO SHOW and you will receive a text indicating such. It does not cancel your reservation and the next driver can easily pull up your reservation using your name, phone number, or reservation number. Getting on a early or later bus is not guaranteed to have open spots but it is worth the effort while you are waiting on your call to be answered by the call center.