Something is wrong. Unless you drilled your own well in your backyard, you should have none of the complaints you've listed with any water softener (I'm trying to be humorous-even if you drilled your own well, a softener/filter would eliminate your problems). The "matrix" inside the exchange tank can fail, but this is unusual. If it does, you have to swap out the tank (the black cylinder). I'd be inclined to check the "clock" that programs the softener's cycles. Also, check that the "bypass" valves in the plumbing are closed and that all incoming water is going through the filters and the softener.
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