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Originally Posted by MSGirl
Yes. We filed a claim with Certainteed for our manufactured defective roof. We went directly to Certainteed after our roofer inspected our roof. Certainteed inspected the roof and agreed to the defect. They sent us a check directly. Our roofer went thru the hoops and contacted the warranty dept. Certainteed did not pay for the roof installation 100%. In our case, I believe, they paid for the shingles, paper and a few more items. We DID NOT file an insurance claim. However, after replacement, we let our insurance company know we replaced our roof. They immediately reduced the cost of our homeowners insurance and sent us a prorated check for the difference ( not much money)
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I have a question and if you can answer it would be helpful. I completed a claim form with Certainteed. They require us to ship and send a shingle sample to them. So supposedly I have to hire someone to take off a shingle, then pay to have it shipped to them. Can you tell me which company you used for the inspection? It would be most helpful and appreciated. It’s not a matter of algae but of the grit coming off the roof. Thank you.