Originally Posted by Ooper

Once-a-Year's turf replacement guarantee isn't worth the paper it is written on. We used them for a couple years after we first arrived in TV. Then all of a sudden, we had numerous burn pathes in our lawn with definite geometric shapes. We asked the technician about it when he was out and he said it was due to cinch bugs. (Which they are supposed to control) We had a supervisor come out and he said there wasn't evidence of cince bugs but the problem was not watering enough. (Mind you, I have never changed the water system time.) I asked him about their sod replacement guarantee. He said that because is wasn't their fault, they would not honor it... but they would give me a reduced rate to redo our lawn!!! I believe they used to much fertilizer and our lawn was burnt. I immediately cancelled their contract and switched to Massey. Haven't had any problem in the last 3 years. Lawn looks beautiful and they are here every other week doing something to the lawn.