Quote:
Originally Posted by retiredguy123
For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.
I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.
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I would have to conclude you have never ever in your entire life. Had an off day. As for a impersonal complaint by text or email. I would never reply. Have some integrity to go to the establishment place an order and explain to the management your complaint. It will hold much more water giving them another chance.