The timeline with Devoted since 12/31/2023 has deceptive procedures in the experience.
Receipts and claims were submitted by US mail on January 8th, 2024.
We learned from a devoted rep later on that the claim was in-fact received and denied but "member had no way to be notified"
That was total B.S. Claim went in US mail, denial notice should be in US mail. Devoted never did that until April.
Turns out fine print in EOC had 3/31/2024 as last date to file a claim.
So Devoted INTENTIONALLY kept member in the dark until 2nd quarter.
This is not an appeal issue IT IS A FRAUD issue and Devoted has to be held accountable.
Amount for both me and wife is $ 560
$ 560 that we would never have spent if the benefit wasn't out there.
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