I’ve have had Devoted for two years now.
Granted the providers are not super close. They have a 5 star rating for customer service. Have you called them?
I’ve used my Devoted dollars several times. The monthly food cards are good at Winn Dixie, Publix and Walmart. Not Aldi’s. The reward dollars work too. I used mine in Temu! Can you be more specific with your issue.
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