I think my previous post says alot of detail.
They claimed I could check my claim status at anytime.
But there was never any online account setup. And devoted KNOWS THAT.
I even had a dental claim to submit in January, by US mail, that got a check in the US mail 3 weeks later.
So Devoted is singling out the Wellness Bucks for denials.
And expecting seniors to navigate the 2-factor authentication crap everytime, to deal with matters that are not secure in nature.
It wasn't until April that someone at devoted established that online path.
DEVOTED INTENTIONAL DENIED AND REFUSED TO USE U.S.MAIL to response to member. Documented.
Know who's going to make them internally look and see this fault.
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