My two year xfinity internet trial ends next week. I am currently paying $50 per month with autopay for internet only (500 mbps download). My new rate after price adjustment was going to be $111 per month.
After reading some advice on negotiating with xfinity, I called 1 800 934 6389 two days ago. When asked what you are calling about say “disconnect service”. Say no to all their prompts to send a link to use the “chat” function
A person will answer, confirm your ID and ask what the problem is. I told them that I wanted to disconnect because their new rate is going up to $111 and that I have a special offer from TMobile for $40 per month for home internet since I already have TMobile cell service.
The person offered me a bundled package with xfinity mobile…. I refused that because my TMobile plan has free international data when traveling and Xfinity wants $5 per day for international data
After turning down the package deal the Xfinity agent offered me the same deal I have today ($50 per month with autopay and a new 2 year contract). I agreed. They sent me an email confirming the rate. They also sent me a new updated version modem for free. The whole process took me about 1 hour.
Negotiate with your provider. But they need to believe you are serious. In my case, I was able to see on the internet that TMobile was currently offering 245 mbps home internet download speeds for $40 per month for people that already have phone service. I think that made it easy to win the negotiation.
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