Quote:
Originally Posted by daniel200
My two year xfinity internet trial ends next week. I am currently paying $50 per month with autopay for internet only (500 mbps download). My new rate after price adjustment was going to be $111 per month.
After reading some advice on negotiating with xfinity, I called 1 800 934 6389 two days ago. When asked what you are calling about say “disconnect service”. Say no to all their prompts to send a link to use the “chat” function
A person will answer, confirm your ID and ask what the problem is. I told them that I wanted to disconnect because their new rate is going up to $111 and that I have a special offer from TMobile for $40 per month for home internet since I already have TMobile cell service.
The person offered me a bundled package with xfinity mobile…. I refused that because my TMobile plan has free international data when traveling and Xfinity wants $5 per day for international data
After turning down the package deal the Xfinity agent offered me the same deal I have today ($50 per month with autopay and a new 2 year contract). I agreed. They sent me an email confirming the rate. They also sent me a new updated version modem for free. The whole process took me about 1 hour.
Negotiate with your provider. But they need to believe you are serious. In my case, I was able to see on the internet that TMobile was currently offering 245 mbps home internet download speeds for $40 per month for people that already have phone service. I think that made it easy to win the negotiation.
|
Or if you can get fiber service from Quantum or Centric here in the Villages, you don't ever need to do this because the price doesn't usually change once you get the service. No contracts, no special deals, no tax. Better service.