Was Massey your initial termite company. They may be out to check the bate in your traps. If so then you need to call the office to either stop their service, or continue.
Have had Deans since 2010, and have never had any problems. This new build was with Massey, I called, sent email, stopped at their office with hand written letter to Stop all services and calls, at 10 months of services.
Week later an older man stopped by our house with paperwork for me to sign about the 5 year warranty. Its was 26 pages that he told me I didn’t need to read it was just our copy of warranty. Of course I refused letting him know we were canceling.
He then said “If you don’t sign these papers no other company will take you on as a termite customer”. I gave him copy of termination of services and told him to leave. They didn’t have a CC#.Week later service guy was checking our traps. Spoke with him and he left.
Deans started our service at our one year mark, with zero issues. I will say I do miss my tech Janeen, of 14 years, but just need to break in the new guy.
Massey can be a pain when canceling
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