Quote:
Originally Posted by Northwoods
I'm looking for advice. My friend's spouse passed away last year in a foreign country. The spouse has a sizable life insurance policy with Lincoln Financial, Life Insurance division. My friend tried everything to get this company to pay the policy. They are giving her the run-around. They've told her they need more documents, and when she sends them to the company they come up with another excuse. Now, Lincoln Life is saying they need to "investigate." They won't tell her why or when they will conclude the investigation.
It appears they are stalling so they don't have to pay.
Does anyone have any advice of a government agency that could intervene? She doesn't want to hire a lawyer, because then she has to pay a lawyer to collect the money owed to her.
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What she wants to do and what she should do....is to hire an attorney. Of course she’ll have to give the lawyer his fee. You did say ‘sizable’ policy....it appears by your own words that she’s in over her head. There is no governmental agency short of an Attorney General....and that’s only if you can prove some consumer fraud. Investigations are part of the process given the amount of insurance fraud in the system. Let a professional do what they do daily...and allow the process to proceed to a natural conclusion