No network provider is going to setup your internal network, that’s your responsibility. And don’t use the geek squad because they don’t know how to implement networks either.
When you get a new internet provider, 99% of the people just use the default wifi network names (ssid) for both the 2.4 and 5ghz networks in the router.
The easiest and the best thing to do is change both ssid’s in the new router to your old ssid from the prior router, and yes, you can name both the 2.4 and 5ghz ssid’s the same name, been doing it for decades.
After doing this, restart each device on the network (printer for example) and it will come up.
I’ve never heard of a router not providing both 2.4 and 5ghz wifi signals, but if this is the case, 2 things you can do:
1) replace the provided router with your own and configure it how you want it. I used 4 mesh routers in my house and it doesn’t matter who I have as an internet provider.
2) add a router or a mesh network of routers behind the provided router and configure your wifi networks using your routers, just turn off the wifi settings in the provided router.
Pretty simple
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