Quote:
Originally Posted by Northwoods
I'm looking for advice. My friend's spouse passed away last year in a foreign country. The spouse has a sizable life insurance policy with Lincoln Financial, Life Insurance division. My friend tried everything to get this company to pay the policy. They are giving her the run-around. They've told her they need more documents, and when she sends them to the company they come up with another excuse. Now, Lincoln Life is saying they need to "investigate." They won't tell her why or when they will conclude the investigation.
It appears they are stalling so they don't have to pay.
Does anyone have any advice of a government agency that could intervene? She doesn't want to hire a lawyer, because then she has to pay a lawyer to collect the money owed to her.
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Lincoln is a reputable company. Events in a foreign company, whether an accident or death, complicate any claim. Without knowing what Lincoln has asked for, it is difficult to analyze the problem.
If the claim in, ultimately, paid, the widow should demand interest be paid from the date the claim was first submitted.
If the dispute persists, the easiest path is to file a complaint with the insurance commissioner in the state where the policy was sold. All insurance is governed by state law. Insurance commissioners are oriented towards the policyholder and will get to the bottom of the matter.
After that, if the claim is paid, the widow can consult an attorney and then consider a lawsuit