[rsmurano]

Nobody knows what they are talking about here. If you just got quantum, they should have given you the latest technology router that should provide the basics: 2.4 and 5ghz wifi bands


This is from the quantum site:

Yes, Quantum Fiber's WiFi 6 plans support 2.4 GHz networks. The 2.4 GHz band can provide good range and coverage, making it a good option for larger homes. However, other electronic devices, like baby monitors and garage door openers, can also use the 2.4 GHz frequency and interfere with your WiFi signal.

And more info from quantum:
Yes, some Quantum Fiber routers support 5 GHz networks:
C4000XG Modem: Uses WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax
C3510XZ: You can check if the 5 GHz frequency band is enabled or disabled in the WiFi Settings block on the home screen

I have never seen any router for the past 2 decades that didn’t support both the 2.4ghz and 5ghz wifi bands

To the OP, if you have a router that doesn’t support both the 2.4 and 5ghz wifi bands, (all routers should, it would be very odd that I doesn’t), you have 2 options:

1) tell quantum you want a router that has both 2.4 and 5ghz wifi bands and then configure this router using your old wifi name for both ssid’s

2) send back the quantum router and buy 1 or 2 mesh network routers that support wifi 6e which will also support the 2 wifi bands. Then configure these mesh routers to use your old wifi network name for both wifi bands and use the wifi 6e band as the backhaul for the mesh routers